Privacy policy & terms

About the Terms

Below Gridfluxx, (the Website) and Gridfluxx mobile application (Gridfluxx App) (together with the Website form Gridfluxx Platform) are operated by EVONITY BV (In the near future this will change to GRIDFLUXX BV) (”we” or “our” or “us”). We are registered in Belgium. Our company registration number is BE 0790.766.071 and our registered address is Vlinderstraat 20, 3550, Heusden-Zolder, Belgium.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at privacy@gridfluxx.com.

When you use Gridfluxx products, the Gridfluxx Platform and any other services provided by Gridfluxx, you trust us with your personal information. We take your privacy very seriously. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of the Gridfluxx products and/or Gridfluxx Platform.

What Information do we collect?

In Short: We collect personal information that you provide to us such as name, address, contact information, payment information and optionally your vehicle registration.

We collect personal information that you voluntarily provide to us when registering on the Gridfluxx Platform, purchasing and using the Gridfluxx products or otherwise contacting us. The personal information that we collect depends on the context of your interactions, the choices you make and the products and features you use, and can include the following:

Name and Contact Data: We collect your first and last name (or that of your children), email address, postal address, phone number, and other similar contact data.

Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.

Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor Stripe Payment Services and you should review its privacy policies and contact the payment processor directly if you have a question relating to processing of payment data. The link to their website is www.gridfluxx.com.

Location data: Any time you use our Start a Charge feature or Map we collect your current location data.

Vehicle: From your vehicle registration, we determine your vehicle’s make and model.

Financial: When you make a payment we pass the transaction information directly to Stripe Payment Services. Follow this link to see their Privacy Policy on their website.

Why we collect it

Personal Data: We collect your personal information to fulfil our contract with you, as set out in our Terms and Conditions.

Vehicle: We store your vehicle's make and model to help determine any faults common to a particular vehicle type.

Location: We collect your current location data to find and display chargers close to you.

How long do we retain it?

Personal Data: We keep your personal data for the term of your contract with us.

Vehicle: We retain your vehicle's make and model indefinitely (anonymised, so not linked to you in any way).

Location: Your location data is used for that single transaction only, and not stored.

Who we share it with?

Personal Data: In the case of hardware faults that we cannot resolve, with your consent we will forward your contact details to the manufacturer to continue investigation. When you order a home charger, we will forward your details to our contractors, to perform the installation.

How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your information safe?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from the Gridfluxx Platform is at your own risk. You should only access our services within a secure environment.

What are your privacy rights?

In Short: In some regions, such as the EEA you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please contact us at privacy@gridfluxx.com or at the address set out below . We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the EEA and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html

Account Information

You may at any time review or change the information in your account or terminate your account by:
Logging into your account settings and updating your account
Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our terms and/or comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of the Gridfluxx Platform. To opt-out of interest-based advertising by advertisers on the Gridfluxx Platform visit http://www.aboutads.info/choices/. For further information, please see our Cookie Policy below.

Cookie Policy for Gridfluxx

This is the Cookie Policy for Gridfluxx, accessible from https://www.gridfluxx.com

What Are Cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site’s functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How Do We Use Cookies?

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you use.

How Do I Disable Cookies?

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

What Cookies Do We Set?

Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

What are Third Party Cookies?

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience.
These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our marketing and customers product needs to ensure our customers are happy.

What if I need More Information?

Hopefully that has clarified things for you and as was previously mentioned, if there is something that you aren't sure of whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However, if you are still looking for more information please contact us through one of our preferred contact methods:

Email: privacy@gridfluxx.com
By visiting www.gridfluxx.com
Phone: +32 11 96 04 23

How Do I Opt Out of Email Marketing?

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us at privacy@gridfluxx.com. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. You can also opt-out by:

Noting your preferences at the time you register your account with the Gridfluxx Platform.
Logging into your account settings and updating your preferences.
Contacting us using the contact information provided below
Updating your preferences by clicking the links in any marketing emails or newsletter you receive from us.

Do we update this policy from time to time?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws, if the update is going to have a material impact on you we will tell you.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

How can you contact us about this policy?

If you have questions or comments about this policy, email us at privacy@gridfluxx.com

Gridfluxx App Terms & Conditions

Introduction

We are EVONITY BV operating the trademark Gridfluxx, a company registered in Belgium with company number BE 0790.766.071 whose registered office is at Vlinderstraat 20, 3550, Heusden-Zolder, Belgium. In the near future Gridfluxx will be operated by a dedicated company Gridfluxx BV

Through our Gridfluxx network, we provide electrical vehicle charging services to our customers.

Further information about the services we provide is available at www.gridfluxx.com

The provision of our services is subject to the Terms and Conditions set out below.

By ticking the checkbox on the registration page, you accept the following Terms and Conditions.

For information on how we process your personal data, please visit our Privacy Policy.

Terminology Explained

Ad-Hoc Payment or PAYG: refers to ad-hoc payments or pay as you go, and is the payment mechanism relating to the provision of Services to our customers in relation to the use of Charge Points, the electricity supplied and any other Services provided by us to our customers.

Auto top-up: means the mechanism whereby you grant us permission under a Recurring Payment Authority to top up your Gridfluxx Account. This is done automatically from the debit/credit card you have assigned for Auto top-up payments.

Carbon Credit: means any right, interest, unit, credit entitlement, benefit or allowance to make (now or in the future) greenhouse gas emissions.

Carbon Credit Scheme means any voluntary, regulatory or legal regime, scheme or arrangement connected with the removal, limitation, reduction, avoidance, abatement, offset, seizure or mitigation or conservation of any greenhouse gas emissions or equivalent from the atmosphere, including the creation, transfer, renewal, replacement or variation of any associated Carbon Credits.

Charge Point: the electrical charging equipment within our Gridfluxx network that you may use to recharge electric vehicles with electricity. Charging Points connected to our network and available for use by you under these Terms will be identifiable from our Website and app or otherwise as indicated by signage on the Charge Point itself.

Commencement Date: means the date upon which you complete the Registration Process for the app as evidenced by our acknowledgement of the completion of this process through a welcome email.

Gridfluxx Account: is your account with us in which purchased Units are held. Any fees or charges you incur relating to the purchase of Services will be deducted from your Gridfluxx Account balance. Any additional Units purchased by you will be added to your Gridfluxx Account balance.

Gridfluxx Card: the RFID card that you may be elected to receive if your employer or workplace has placed an order (please enquire with your employer if you are unsure).The Gridfluxx Card provides a convenient method of accessing and using Charging Points within our network, and doesn’t require the use of a separate mobile device or otherwise rely on the availability of signal from a corresponding mobile network for that mobile device to access our Gridfluxx platform. Please note that the RIFD card must be registered on the application and the payment method must be added on the application.

Data Protection Legislation: means (i) the Data Protection Act 2018 (“DPA 2018”); (ii) the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”); (iii) the General Data Protection Regulation (EU) 2016/679 as it forms part of domestic law in the United Kingdom by virtue of section 3 of the European Union (Withdrawal) Act 2018 (“UK GDPR”); (iv) any laws or regulations giving effect to or corresponding or equivalent to (i) - (iii) above; and (v) any laws which replace, extend, re-enact, consolidate or amend any such laws. References to Personal Data and Sensitive Personal Data shall have the meanings set out in the the UK GDPR.

Event Outside Our Control: is defined in clause 11.

Fees / Charges: the amounts payable by you in connection with your use of a Charging Point and the electricity supplied by us to you in order to recharge your electric car. The charges are based on the published tariffs as described in accordance with clause 5.

Recurring Payment Authority: means an arrangement you enter into with us and your bank, where you give us permission to take top-up payments from your debit/credit card as controlled by you. Such payments are only to add pay as you go credit (Units) to your Gridfluxx Account.

Registration Process: the process by which you register online via the application.

Services: the services to be provided to you by us under these Terms, together with any other services which we provide or agree to provide to you in writing.

Terms: means these Terms and Conditions (as amended from time to time) which constitute the contract between you and us and set out the basis in which we will provide our Services and access to the Charge Points which you use.

VAT: Value added tax chargeable under English Law for the time being and any similar additional tax.

‘we’, ‘our’, or ‘us’: Gridfluxx.

Website: Our website, available at www.gridfluxx.com together with all available pages of this Website and relevant Customer portals.

you or your: you as the customer who has completed the Registration Process and whose name is displayed on the order form/confirmation email.

TERMS

1. Our Contract with you

1.1. These are the terms and conditions on which we supply the Services to you.

1.2. Please ensure that you read these Terms carefully before you apply to register with us as a customer.

1.3. These Terms become binding on you and us when you have completed the Registration Process.

1.4. Your use of the Charge Points in our Gridfluxx Network using a Gridfluxx Card or via a smartphone device is conditional upon your compliance with these Terms.

1.5. You represent and warrant that the information that you provide to us is true and accurate. You shall notify us as soon as practicable if any information or details change.

2. Changes to these Terms

2.1. We may revise these Terms from time to time in the following circumstances:

2.1.1. changes in relevant laws and regulatory requirements;

2.1.2. to reflect changes in the way in which we accept payment for the Services; or

2.1.3. any changes in our business model: or

2.1.4. any circumstance which affects the way in which we are able to provide the Services; or

2.1.5. any other circumstance which, in our reasonable opinion, necessitates a change to these Terms.

2.2. If we need to revise these Terms under clause 2.1, we will give you at least 14 days written notice of any changes to these Terms before they take effect. If you do not wish to accept the revised Terms you may cancel the contract in accordance with clause 8.

3. Providing Services

3.1. We will supply the Services to you from the Commencement Date until these Terms are cancelled in accordance with clauses 8 or 9.

3.2. We will make every effort to provide the Services to you in a timely and efficient manner. However, the provision of the Services may be delayed or suspended due to an Event Outside Our Control. See clause 11 for Our responsibilities should an Event Outside Our Control happen.

3.3. We may have to amend, reduce or suspend the Services either altogether or from specific Charge Points to address technical problems affecting the Charge Points.

3.4. If you do not pay us for the Services when you are supposed to, we may suspend the Services with immediate effect until you have paid us the outstanding amounts. We will contact you to tell you should this situation arise.

4. Customer Registration, Accounts and Payment

4.1. You will be required to complete the Registration Process and in doing so provide certain data about yourself. Under Data Protection Legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our privacy notice, a link to which can be found above, and it is important that you read that information.

4.2. In order to use the Charge Points you will be required to provide us with your debit or credit card details. Please note the following:

4.2.1. We use an encrypted secure payment mechanism, to ensure your debit/credit card details are safe;

4.2.2. We only accept payments in EURO;

4.2.3. We only accept payment using a Visa, Mastercard, Maestro, American Express, Stripe;

4.2.4. All credit/debit card payments are subject to authorisation by your credit/debit card issuer.

4.3. In order to use a Charge Point, you will be required to add credit (through the purchase of Units) to your Gridfluxx Account on the Gridfluxx app.

4.4. The default method for adding credit is through an Auto top-up mechanism. When registering you will be required to give us a continuous payment authority. You can do this by visiting our Website and following the procedure to top-up your Gridfluxx Card with credit. The Auto top-up operates so that when Gridfluxx Account falls below zero, we take a payment from your debit/credit card in order to top your account back up to €10.00.

4.5. We will send you an email notification within 48 hours each time you top up your Gridfluxx Account.

4.6. Should you decide to opt out of the Auto top-up mechanism and decide to use Ad-Hoc Payments or PAYG to top-up your Gridfluxx Account may move into negative credit if you fail to top-up your account. If your account is negative, you will not be able to charge your car until you add more credit to your Gridfluxx Account.

4.7. You can view your account balance on the Gridfluxx app, under “Balance”.

4.8. If you do not update your credit/debit card details, you will not be able to use the Services and your Gridfluxx Account may be suspended.

4.9. You are responsible for maintaining the confidentiality of your online username and password (“Login Details”) and for restricting access to your computer to prevent unauthorised access to your Gridfluxx Account and/or use of your Gridfluxx Card. You must keep your Login Details secret and take all reasonable precautions to prevent unauthorised or fraudulent use of them or your Gridfluxx Card. You must not disclose your Login Details to any other person or record your Login Details in any way that may result in them becoming known to another person. You agree to accept responsibility for all activities that occur under your Gridfluxx Account. You should inform us immediately if you have any reason to believe that your Login Details have become known to anyone else, or if the Login Details are being, or are likely to be, used in an unauthorised manner.

5. Tariffs and Payment

5.1. The Fees/Charges for using the Charge Points are calculated based on the price of use of each Charge Point and will take into account the amount of electricity consumed, time at the Charge Point and the type of Charge Point.

5.2. Our tariffs are displayed at each Charging Point and/or otherwise communicated prior to the provision of the Services, as updated from time to time. These tariffs include VAT.

5.3. On completion of a successful charge, you will receive notification of the charging event setting out the time of the charge, electricity consumed and cost to you of the charging event. These details will also be set out in your Gridfluxx Account information available online. The Fees / Charges for each successful charge will then be deducted from your Gridfluxx Account.

5.4. We may charge you additional fees (“Overstay charges) if your connection exceeds a specified period. The time after which such Overstay charges will be levied is referred to as the “Overstay period.” The Overstay period as well as the amount of the Overstay charges will be indicated on our Website and at the Charge Point. On the Website these will be shown on a location by location basis and will only be visible once you select a socket. An Overstay charge will be charged if you remain connected to the Charge Point for an Overstay period.

6. If there is a Problem with the Services

6.1. In the event that there is any defect with the Services or any Charge Point please contact us and tell us as soon as reasonably possible (see our Website for contact details).

6.2. In certain instances we may not own the Charge Points and may not be directly responsible for their condition, upkeep or maintenance. We shall nevertheless endeavour to ensure that the Charge Point providers remedy any material defect as soon as reasonably practicable.

6.3. As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

7. How to Contact Us

7.1. If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning our customer care team at +32 11 96 04 23 or by emailing us at privacy@gridfluxx.com

Postal address:

Gridfluxx (EVONITY BV)
Vlinderstraat 20

3550, Heusden-Zolder

Belgium

8. Your Rights to Cancel and Applicable Refund

8.1. You may cancel your contract with us for the Services at any time with immediate effect by notifying us via email at privacy@gridfluxx.com. Your rights to cancel this contract are in line with your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013..

8.2. If You cancel the contract within 14 days from the Commencement Date, we will refund the cost of the Gridfluxx Card (if applicable) as well as any balance in your Gridfluxx Account.

8.3. If You cancel the contract after 14 days from the Commencement Date we will refund the balance of any payment made to us which you have not used.

8.4. We will make any refunds to you within 14 days of notification of cancellation being received from you. We refund you by the method you used for payment.

9. Our Rights to Cancel and Applicable Refund

9.1. We may cancel our contract with you for the Services at any time by providing you with at least 30 days’ notice in writing. If you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you within 14 days of notification of cancellation being received from you. We refund you by the method you used for payment.

9.2. We may cancel the contract for Services at any time with immediate effect by giving you written notice if:

9.2.1. you do not permit the pre-authorisation to create a Recurring Payment Authority or pay us when you are supposed to, or

9.2.2. You break the contract in any other material way and you do not correct or fix the situation within 30 days of us asking you to in writing.

10. Our Liability to You

10.1. If we fail to comply with these Terms, we are only responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or due to our negligence. We shall not be responsible for any unforeseeable loss or damage.

10.2. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract. For the avoidance of doubt and subject to clause 10.3 loss or damage due to an Event Outside Our Control does not constitute loss or damage resulting from our breach of the Terms or our negligence.

10.3. We only supply the Services for domestic and private use. You agree not to use the Services for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.4. We do not exclude or limit in any way our liability for:

10.4.1. death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

10.4.2. fraud or fraudulent misrepresentation;

10.4.3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);

10.4.4. breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and

10.4.5. defective products under the Consumer Rights Act 2015.

11. Events Outside our Control

11.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

11.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

11.3. If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:

11.3.1. We will contact you as soon as reasonably possible to notify you; and

11.3.2. Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to you, we will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.

11.4. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the Services. Please see your cancellation rights under clause 8. We may only cancel the contract if the Event Outside Our Control continues for longer than 6 weeks in accordance with our cancellation rights in clause 9.

12. Carbon Reduction Projects

12.1. Where we are eligible, we wish to participate in greenhouse gas emission reduction projects including Carbon Credit Schemes, which will allow the contributions that our Charge Points and Services make to the reduction of greenhouse gases in the local community and environment to be certified. To enable us to do this, and unless we agree with you otherwise in writing (or we are otherwise unable to do so under the law), we (or someone we nominate) will retain ownership and control of all data generated and collected through the Charge Points and from our Services, including but not limited to charging data, usage patterns, and associated emissions data (“Charging Data”).

12.2. The Charging Data may be used by us (or someone we nominate) to quantify and verify reductions in greenhouse gas emissions and we may collaborate with relevant environmental agencies, regulators, Carbon Credit Scheme operators or Carbon Credit trading platforms to create and enable the process of earning, registering, and trading Carbon Credits based on the emissions reductions associated with the Charging Data.

12.3. You agree that we will be the only owner of the Charging Data and have the right to use, analyse, and keep this Charging Data for the purpose of Carbon Credit calculations, emissions reduction reporting, and related environmental initiatives and you will not do anything that would create a third party interest, ownership, encumbrance or other restriction in respect of such Carbon Credits or Charging Data.

12.4. You agree we will have the right to deal with any Carbon Credits as we see fit, including by transfer or sale to any third party.

12.5. We will always handle the Charging Data in compliance with applicable data privacy and security regulations.

12.6. This clause shall remain in effect for the duration of our contract with you and any subsequent periods of time required for Carbon Credit accounting and reporting.

13. Other Important Terms

13.1. We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.

13.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

13.3. This contract is between you and us. No other person shall have any rights to enforce any of its Terms.

13.4. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining paragraphs will remain in full force and effect.

13.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

13.6. These Terms are governed by Belgian Law and we both agree to submit to the non-exclusive jurisdiction of the courts of Hasselt district in Belgium.